Yup's evidence-based Teaching Framework drives long-term understanding

Designed to align with The National Council for Teachers of Mathematics' (NCTM) Teaching Practices, our Teaching Framework supports Yup tutors in driving long-term understanding, not just answer-getting.

Three pillars of Yup’s Teaching Framework

Every day we evaluate session transcripts to provide feedback and training that aligns with these three pillars.


Tutors routinely praise students for effort, perseverance, and excellence. They pay close attention to all student questions and signs of confusion. After each problem is completed, they give students the option to continue practicing and deepen their understanding.

By connecting with a tutor at their exact moment of struggle, students recognize difficult emotions, channel them productively, and experience self-efficacy. Once in the session, they learn to effectively communicate their needs in a safe, non-judgmental environment. Since there are no time limits on sessions, the student is in the driver’s seat for every session. It's always their decision whether they want to log off or stick around for more learning.



Tutors use a question-based approach. They assess prior knowledge, provide examples with visual aids, and check for understanding throughout each session. Rather than just providing the student with a sequence of steps to replicate, tutors build procedural fluency from conceptual understanding. And when students struggle, they provide scaffolded questioning rather than stepping in to do the work for them.

As a result, students develop a deeper understanding of concepts and procedures through problem solving, reasoning, and dialogue. They build off what they have already learned and make connections between mathematical ideas. As they work through mistakes and try different approaches, they develop the belief that confusion and errors are a natural part of learning.



Tutors ensure that student answers and explanations are complete, precise and accurate. They use a number of tools to aid instruction and make connections, including a digital whiteboard, equation writers, graphical interfaces, and image sharing.

Students develop the habit of showing their written work and using mathematical vocabulary to support their thinking. They routinely justify the accuracy of their solutions and their reasonableness in the context of their problems.


Meet our Academics Team

Get to know a few core members of our Academics Team with backgrounds in teaching, tutoring, and education administration. Collectively, we have decades of classroom and school leadership experience. This team is responsible for creating and maintaining our Teaching Framework as well as working with Yup Tutor Quality Managers to ensure students learn in every session!

  • Kreg Moccia

    Kreg Moccia

    Director of Academics

    Kreg graduated from Harvard University with a degree in Economics and earned his Masters in Teaching from the Relay Graduate School of Education. He taught the full range of high school math subjects before becoming a school leader in Brooklyn, NY. There, he coached a team of 10 teachers, leading them to some of the highest academic achievement in the city.

  • Claire Polcrack

    Claire Polcrack

    Academics Advisor

    Claire graduated from Susquehanna University with a degree in Mathematics & Secondary Education. After graduating, she joined Teach For America where she taught upper-level math for five years. Most recently, Claire was Achievement Director for five high schools in Connecticut and New York. At Yup, Claire helps set the vision and strategy for Yup's teaching methods.

  • Emily Banks

    Emily Banks

    Academics Advisor

    Emily graduated from Carleton College with a degree in mathematics and holds a Master of Arts in Secondary Mathematics Education. Emily has served as a mathematics teacher, curriculum specialist, coach, and most recently high school principal. Under her leadership, Emily's school became one of the highest performing high schools in the state, earning a gold medal distinction.

Meet our Tutoring Team

Yup tutors are teachers, education professionals, and graduate students with extensive math experience. Only 5% of applicants pass our rigorous screening process for teaching, knowledge and professionalism. Once part of the Yup family, tutors receive regular feedback from our team.

  • Kathleen K

    Kathleen K

    Yup Math Tutor

    I love tutoring for Yup because I can teach students far beyond the limits of time and location. When a student gains the confidence and skills to succeed in math, it opens up many new opportunities. I feel grateful to play a small role in my students' successes.

  • Madhu R.

    Madhu R.

    Yup Tutor Quality Manager

    Yup brings people who share a passion for making a difference in education together, and the team diligently provides nothing but the best to Yup's users. Yup's goal of making education more accessible is sure to bring about a change in learning—and I'm excited to be a part of it!

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