Frequently Asked Questions

What is Yup? k

Yup is a math tutoring app. Whenever your child needs help with math, they can take a photo of the problem or concept they’re working on and request an expert tutor. The app’s Smart Matching™ technology makes sure that your child is paired with the best tutor for their math needs, so that every tutoring session is personalized. Your child is connected with a tutor in under 60 seconds, and then they work together to solve the problem. The Yup app is designed by education experts to facilitate learning and problem-solving with messaging and a live digital whiteboard where tutors can draw, highlight key points, and add notes in real-time. Your child can have unlimited sessions with no time limits—sessions can last from minutes to several hours. All messages exchanged between the tutor and your child are recorded and available for your review on a personalized dashboard that also displays learning progress. Read more about Yup

Who are Yup’s tutors? k

Yup’s tutors are the best of the best, and include current and former teachers, education professionals, and graduate students at top universities. All Yup tutors have extensive math experience and are rigorously screened for expertise. Only 5% of applicants become Yup tutors. Get to know our tutors

How soon after buying Yup can my child start working with a tutor? k

After purchasing Yup, it takes less than five minutes to get started! After a plan is purchased and you provide your child’s device information, they will receive a text message with instructions to download the app and get set up. After getting set up, your child can immediately snap a photo of their first math problem or concept and connect to a tutor! Watch the video

How can I see my child’s progress? k

After purchasing a plan, you will be directed to sign up for the Yup Family Portal. The Yup Family Portal gives you direct access to student tutoring sessions, progress, and support resources. You can also use your Yup Family Portal to adjust your account details. More about Yup Family Portal

What math subjects does Yup cover? k

Yup’s tutors are experts in all K-12 math. They support tutoring for Early Math, Algebra, Pre-Algebra, Geometry, Trigonometry, Probability, Pre-Calculus, and Calculus AB. We know that some schools have different naming conventions for math classes, so we cover Integrated Math (Math 1, Math 2, Math 3) and all Common Core math. See all subjects covered

Why are Yup plans unlimited? k

Every Yup plan offers unlimited access to math tutoring because we believe that there shouldn’t be a time limit to learning. Yup plans are unlimited so that students can learn on their own schedule and at their own pace!

Can my child use Yup to prepare for the SAT, SAT II, or the ACT? k

Yes! Many Yup students use the app to prepare for their standardized tests. Yup’s expert tutors are equipped to help your child with most SAT, SAT II, and ACT practice problems. See all subjects covered

Where does tutoring take place? k

Yup’s tutoring takes place on our secure mobile app which can be downloaded on a smartphone or tablet. In the app, Yup tutors and students collaborate to solve problems using a live digital whiteboard and secure messaging. Learn more about the Yup app

Is Yup safe? k

Safety is our number one concern and we never collect or share your child’s data. Unlike other online tutoring companies, Yup offers a safe and anonymous mobile interface. The Yup Family Portal gives you access to view all of your child’s tutoring sessions and progress. More about Yup Family Portal

What if I have multiple children I want to enroll on Yup? k

We offer a discount for multiple enrollments! If you have more than one child you would like to enroll, please call us at (855) 74-GO-YUP and will be happy to help. More ways to get in touch

Does Yup have a referral program? k

Yes! Yup members can earn a $50 credit when they refer Yup to their friends and family through the app. Referral codes are shared after enrollment is complete, and they can be accessed through the Yup Family Portal. More about Yup Family Portal

How can my child continue using Yup after their plan ends? k

Once your child’s plan ends they no longer have access to Yup. To regain access, please enroll them in a new plan.

Will my child actually learn using Yup? k

Yes! Yup’s expert tutors make sure that learning takes place by teaching according to our pedagogy, or teaching methods. To learn more about how Yup tutors facilitate real learning, visit our Teaching Methods page. Read about our teaching methods

What is Yup? k

Yup is a math tutoring app. Whenever your child needs help with math, they can take a photo of the problem or concept they’re working on and request an expert tutor. The app’s Smart Matching™ technology makes sure that your child is paired with the best tutor for their math needs, so that every tutoring session is personalized. Your child is connected with a tutor in under 60 seconds, and then they work together to solve the problem. The Yup app is designed by education experts to facilitate learning and problem-solving with messaging and a live digital whiteboard where tutors can draw, highlight key points, and add notes in real-time. Your child can have unlimited sessions with no time limits—sessions can last from minutes to several hours. All messages exchanged between the tutor and your child are recorded and available for your review on a personalized dashboard that also displays learning progress. Read more about Yup

Where does tutoring take place? k

Yup’s tutoring takes place on our secure mobile app which can be downloaded on a smartphone or tablet. In the app, Yup tutors and students collaborate to solve problems using a live digital whiteboard and secure messaging. Learn more about the Yup app

Who are Yup’s tutors? k

Yup’s tutors are the best of the best, and include current and former teachers, education professionals, and graduate students at top universities. All Yup tutors have extensive math experience and are rigorously screened for expertise. Only 5% of applicants become Yup tutors. Get to know our tutors

Is Yup safe? k

Safety is our number one concern and we never collect or share your child’s data. Unlike other online tutoring companies, Yup offers a safe and anonymous mobile interface. The Yup Family Portal gives you access to view all of your child’s tutoring sessions and progress. More about Yup Family Portal

How soon after buying Yup can my child start working with a tutor? k

After purchasing Yup, it takes less than five minutes to get started! After a plan is purchased and you provide your child’s device information, they will receive a text message with instructions to download the app and get set up. After getting set up, your child can immediately snap a photo of their first math problem or concept and connect to a tutor! Watch the video

What if I have multiple children I want to enroll on Yup? k

We offer a discount for multiple enrollments! If you have more than one child you would like to enroll, please call us at (855) 74-GO-YUP and will be happy to help. More ways to get in touch

How can I see my child’s progress? k

After purchasing a plan, you will be directed to sign up for the Yup Family Portal. The Yup Family Portal gives you direct access to student tutoring sessions, progress, and support resources. You can also use your Yup Family Portal to adjust your account details. More about Yup Family Portal

Does Yup have a referral program? k

Yes! Yup members can earn a $50 credit when they refer Yup to their friends and family through the app. Referral codes are shared after enrollment is complete, and they can be accessed through the Yup Family Portal. More about Yup Family Portal

What math subjects does Yup cover? k

Yup’s tutors are experts in all K-12 math. They support tutoring for Early Math, Algebra, Pre-Algebra, Geometry, Trigonometry, Probability, Pre-Calculus, and Calculus AB. We know that some schools have different naming conventions for math classes, so we cover Integrated Math (Math 1, Math 2, Math 3) and all Common Core math. See all subjects covered

How can my child continue using Yup after their plan ends? k

Once your child’s plan ends they no longer have access to Yup. To regain access, please enroll them in a new plan.

Why are Yup plans unlimited? k

Every Yup plan offers unlimited access to math tutoring because we believe that there shouldn’t be a time limit to learning. Yup plans are unlimited so that students can learn on their own schedule and at their own pace!

Will my child actually learn using Yup? k

Yes! Yup’s expert tutors make sure that learning takes place by teaching according to our pedagogy, or teaching methods. To learn more about how Yup tutors facilitate real learning, visit our Teaching Methods page. Read about our teaching methods

Can my child use Yup to prepare for the SAT, SAT II, or the ACT? k

Yes! Many Yup students use the app to prepare for their standardized tests. Yup’s expert tutors are equipped to help your child with most SAT, SAT II, and ACT practice problems. See all subjects covered


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