About Yup For Schools

Frequently Asked Questions

How does Yup screen tutors? k

All Yup tutors undergo a rigorous application process that includes subject exams to test content knowledge, a teaching exam to assess a tutor’s ability to teach concepts effectively, and a working trial period. During this working trial period, tutors receive regular evaluations from our Academics Team and a thorough onboarding on our teaching fundamentals and policies. Only 5% of applicants successfully become Yup tutors.

How does Yup make sure that students aren’t using Yup to cheat? k

If a Yup tutor notices at any point that a student is working on a graded closed-book assessment, they will not move forward with the session, flag the student, and note the behavior to our Tutor Quality Managers. Compared to many other tutoring apps out there, it’s very difficult to use Yup for cheating because our tutors don’t give away answers. Instead, they encourage students to show their work and engage fully to find solutions to problems.

How can Yup help educators? k

Teachers are stretched thin and can’t always provide each student with one-on-one attention. Yup tutors are always available to help students, no matter the time of day. Our tutors help reduce teacher stress by supporting their workload, unlocking more time for them to focus on lesson planning and in-depth student coaching.

How should teachers instruct their students to use Yup? k

In light of school closures due to COVID-19, we recommend schools and teachers encourage their students to use Yup as a supplement to practice problems, take-home packets, and to dive deeper into specific math concepts. Our school partners currently using Yup are experiencing the benefits of providing their students with immediate, 24/7 math support.

How do Yup tutors supplement their teaching in sessions? k

Our tutors make use of several in-app tools while instructing students, including secure texting, photo-sharing, and a live virtual whiteboard. Tutors can also share content cards that concisely outline key concepts, definitions, and formulas. They may also refer students to free to access trusted partners such as Desmos, a program for showing multiple representations of functions.

What is average student Yup usage? k

This varies student to student, but we typically see engaged students using Yup twice per week for 30 minutes each session. Some students have more than two sessions in one day and other more infrequent users tend to use Yup to prepare before a big test. Our dashboard for schools can show live usage metrics to teachers and administrators.

If a school is signing up for Yup, do parents need to sign waivers? k

Every school contract is different and for those schools where this is a requirement, we are happy to provide virtual waivers to facilitate the approval process.

What updates from Yup can I expect as a teacher or school administrator? k

All schools and districts are provided with access to a dashboard showing student usage, tutoring sessions transcripts, and tutor feedback. The dashboard can be accessed anytime from a teacher or administrator’s desktop. School administrators also receive quarterly updates on student progress and Yup usage.

What is the cancellation process? k

School contracts are on a year by year basis and require at least 30 days notice prior to cancellation. Yup for Schools provides discounted pilot programs to see if we are a good fit for your school and students.

How does Yup ensure a safe and professional learning environment? k

Our Tutor Quality Managers (TQMs) review every Yup session within 24 hours to ensure high quality educational outcomes and utmost tutor professionalism. Yup has a zero tolerance policy concerning unprofessional tutor behavior. If any unprofessional behavior occurs, our team will be in immediate contact with school administrators.

What is the impact of Yup? k

Yup provides students with 24/7, on-demand access to expert math tutors through one-on-one virtual tutoring using text, images, and a live virtual whiteboard. Our goal is to help students develop long-term math skills, and this is accomplished through our research-backed teaching fundamentals. Our teaching fundamentals were created by the Yup Academics Team in conjunction with outside education experts.

How can Yup help schools? k

Schools using Yup have access to a dashboard of student usage and transcripts of all tutoring sessions. These insights can help teachers identify where they can supplement their lessons and individual student learning.

What is Yup’s approach to instruction? k

Our tutors teach according to the NCTM’s Mathematics Teaching Practices. These methods and principles ensure that tutors use purposeful questions to elicit visible student thinking. Once thinking is made visible, the tutor can identify any gaps in knowledge and help the student build upon what they already know. When Tutor Quality Managers review sessions, they score them with a rigorous rubric borrowing from George Polya’s landmark instructional text How to Solve It.

What does a standard Yup session look like? k

Depending on the student’s familiarity with Yup and what they need help in, typical sessions range from 20 minutes to a full hour. Something that sets Yup apart from other tutoring providers and resources is that our tutors stick with students for as long as they need. Our goal is not only for students to get through their problems, but to ensure they learn the concepts behind the problems.

Can Yup be used by students with learning differences/disabilities? k

Our tutors are not specifically trained to work with students with learning differences/disabilities. However, we do serve many students with these needs and they benefit from the qualities unique to Yup. These qualities include being able to learn at their own pace, reduced anxiety commonly attributed to in-person tutoring, and the ability to reread and revisit previous sessions.

What devices support Yup? k

Yup can be downloaded on any iOS, Android, or tablet device that supports apps from the Apple App Store or Google Play Store. Unfortunately, Yup is currently not available on desktop and is not optimized for Google Chromebooks, but Google is working to make all apps work on this device.

How can I share feedback about Yup? k

Every school has a dedicated specialist to assist with any and all questions or concerns that may arise. Students and parents may also reach out to support@yup.com anytime and someone from our team will follow up within 1 business day.

How does Yup screen tutors? k

All Yup tutors undergo a rigorous application process that includes subject exams to test content knowledge, a teaching exam to assess a tutor’s ability to teach concepts effectively, and a working trial period. During this working trial period, tutors receive regular evaluations from our Academics Team and a thorough onboarding on our teaching fundamentals and policies. Only 5% of applicants successfully become Yup tutors.

How does Yup ensure a safe and professional learning environment? k

Our Tutor Quality Managers (TQMs) review every Yup session within 24 hours to ensure high quality educational outcomes and utmost tutor professionalism. Yup has a zero tolerance policy concerning unprofessional tutor behavior. If any unprofessional behavior occurs, our team will be in immediate contact with school administrators.

How does Yup make sure that students aren’t using Yup to cheat? k

If a Yup tutor notices at any point that a student is working on a graded closed-book assessment, they will not move forward with the session, flag the student, and note the behavior to our Tutor Quality Managers. Compared to many other tutoring apps out there, it’s very difficult to use Yup for cheating because our tutors don’t give away answers. Instead, they encourage students to show their work and engage fully to find solutions to problems.

What is the impact of Yup? k

Yup provides students with 24/7, on-demand access to expert math tutors through one-on-one virtual tutoring using text, images, and a live virtual whiteboard. Our goal is to help students develop long-term math skills, and this is accomplished through our research-backed teaching fundamentals. Our teaching fundamentals were created by the Yup Academics Team in conjunction with outside education experts.

How can Yup help educators? k

Teachers are stretched thin and can’t always provide each student with one-on-one attention. Yup tutors are always available to help students, no matter the time of day. Our tutors help reduce teacher stress by supporting their workload, unlocking more time for them to focus on lesson planning and in-depth student coaching.

How can Yup help schools? k

Schools using Yup have access to a dashboard of student usage and transcripts of all tutoring sessions. These insights can help teachers identify where they can supplement their lessons and individual student learning.

How should teachers instruct their students to use Yup? k

In light of school closures due to COVID-19, we recommend schools and teachers encourage their students to use Yup as a supplement to practice problems, take-home packets, and to dive deeper into specific math concepts. Our school partners currently using Yup are experiencing the benefits of providing their students with immediate, 24/7 math support.

What is Yup’s approach to instruction? k

Our tutors teach according to the NCTM’s Mathematics Teaching Practices. These methods and principles ensure that tutors use purposeful questions to elicit visible student thinking. Once thinking is made visible, the tutor can identify any gaps in knowledge and help the student build upon what they already know. When Tutor Quality Managers review sessions, they score them with a rigorous rubric borrowing from George Polya’s landmark instructional text How to Solve It.

How do Yup tutors supplement their teaching in sessions? k

Our tutors make use of several in-app tools while instructing students, including secure texting, photo-sharing, and a live virtual whiteboard. Tutors can also share content cards that concisely outline key concepts, definitions, and formulas. They may also refer students to free to access trusted partners such as Desmos, a program for showing multiple representations of functions.

What does a standard Yup session look like? k

Depending on the student’s familiarity with Yup and what they need help in, typical sessions range from 20 minutes to a full hour. Something that sets Yup apart from other tutoring providers and resources is that our tutors stick with students for as long as they need. Our goal is not only for students to get through their problems, but to ensure they learn the concepts behind the problems.

What is average student Yup usage? k

This varies student to student, but we typically see engaged students using Yup twice per week for 30 minutes each session. Some students have more than two sessions in one day and other more infrequent users tend to use Yup to prepare before a big test. Our dashboard for schools can show live usage metrics to teachers and administrators.

Can Yup be used by students with learning differences/disabilities? k

Our tutors are not specifically trained to work with students with learning differences/disabilities. However, we do serve many students with these needs and they benefit from the qualities unique to Yup. These qualities include being able to learn at their own pace, reduced anxiety commonly attributed to in-person tutoring, and the ability to reread and revisit previous sessions.

If a school is signing up for Yup, do parents need to sign waivers? k

Every school contract is different and for those schools where this is a requirement, we are happy to provide virtual waivers to facilitate the approval process.

What devices support Yup? k

Yup can be downloaded on any iOS, Android, or tablet device that supports apps from the Apple App Store or Google Play Store. Unfortunately, Yup is currently not available on desktop and is not optimized for Google Chromebooks, but Google is working to make all apps work on this device.

What updates from Yup can I expect as a teacher or school administrator? k

All schools and districts are provided with access to a dashboard showing student usage, tutoring sessions transcripts, and tutor feedback. The dashboard can be accessed anytime from a teacher or administrator’s desktop. School administrators also receive quarterly updates on student progress and Yup usage.

How can I share feedback about Yup? k

Every school has a dedicated specialist to assist with any and all questions or concerns that may arise. Students and parents may also reach out to support@yup.com anytime and someone from our team will follow up within 1 business day.

What is the cancellation process? k

School contracts are on a year by year basis and require at least 30 days notice prior to cancellation. Yup for Schools provides discounted pilot programs to see if we are a good fit for your school and students.

About Yup For Families

Frequently Asked Questions

What is Yup? k

Yup is a math tutoring app. Whenever your child needs help with math, they can take a photo of the problem or concept they’re working on and request an expert tutor. The app’s Smart Matching™ technology makes sure that your child is paired with the best tutor for their math needs, so that every tutoring session is personalized. Your child is connected with a tutor in under 60 seconds, and then they work together to solve the problem. The Yup app is designed by education experts to facilitate learning and problem-solving with messaging and a live digital whiteboard where tutors can draw, highlight key points, and add notes in real-time. Your child can have unlimited sessions with no time limits—sessions can last from minutes to several hours. All messages exchanged between the tutor and your child are recorded and available for your review on a personalized dashboard that also displays learning progress. Read more about Yup

Who are Yup’s tutors? k

Yup’s tutors are the best of the best, and include current and former teachers, education professionals, and graduate students at top universities. All Yup tutors have extensive math experience and are rigorously screened for expertise. Only 5% of applicants become Yup tutors. Get to know our tutors

How soon after buying Yup can my child start working with a tutor? k

After purchasing Yup, it takes less than five minutes to get started! After a plan is purchased and you provide your child’s device information, they will receive a text message with instructions to download the app and get set up. After getting set up, your child can immediately snap a photo of their first math problem or concept and connect to a tutor! Watch the video

How can I see my child’s progress? k

After purchasing a plan, you will be directed to sign up for the Yup Family Portal. The Yup Family Portal gives you direct access to student tutoring sessions, progress, and support resources. You can also use your Yup Family Portal to adjust your account details. More about Yup Family Portal

What math subjects does Yup cover? k

Yup’s tutors are experts in all K-12 math. They support tutoring for Early Math, Algebra, Pre-Algebra, Geometry, Trigonometry, Probability, Pre-Calculus, and Calculus AB. We know that some schools have different naming conventions for math classes, so we cover Integrated Math (Math 1, Math 2, Math 3) and all Common Core math. See all subjects covered

Why are Yup plans unlimited? k

Every Yup plan offers unlimited access to math tutoring because we believe that there shouldn’t be a time limit to learning. Yup plans are unlimited so that students can learn on their own schedule and at their own pace!

Can my child use Yup to prepare for the SAT, SAT II, or the ACT? k

Yes! Many Yup students use the app to prepare for their standardized tests. Yup’s expert tutors are equipped to help your child with most SAT, SAT II, and ACT practice problems. See all subjects covered

Can I cancel my Yup plan? k

Please email support@yup.com to cancel your plan. Plans for 3 and 12 months include a 2 week trial. You can cancel your plan within the 2 week trial to receive a refund. Cancellations requested outside of this period are subject to a $100 fee.

Where does tutoring take place? k

Yup’s tutoring takes place on our secure mobile app which can be downloaded on a smartphone or tablet. In the app, Yup tutors and students collaborate to solve problems using a live digital whiteboard and secure messaging. Learn more about the Yup app

Is Yup safe? k

Safety is our number one concern and we never collect or share your child’s data. Unlike other online tutoring companies, Yup offers a safe and anonymous mobile interface. The Yup Family Portal gives you access to view all of your child’s tutoring sessions and progress. More about Yup Family Portal

What if I have multiple children I want to enroll on Yup? k

If you would like to enroll more than one child, please sign them up individually. Each child will need to have a separate account to ensure they receive personalized instruction from our tutors.

Does Yup have a referral program? k

Yes! Yup members can earn a $50 credit when they refer Yup to their friends and family through the app. Referral codes are shared after enrollment is complete, and they can be accessed through the Yup Family Portal. More about Yup Family Portal

How can my child continue using Yup after their plan ends? k

Once your child’s plan ends they no longer have access to Yup. To regain access, please enroll them in a new plan.

Will my child actually learn using Yup? k

Yes! Yup’s expert tutors make sure that learning takes place by teaching according to our pedagogy, or teaching methods. To learn more about how Yup tutors facilitate real learning, visit our Teaching Methods page. Read about our teaching methods

How long is one month of my Yup Plan? k

One month of a Yup Plan is 30 days.

What is Yup? k

Yup is a math tutoring app. Whenever your child needs help with math, they can take a photo of the problem or concept they’re working on and request an expert tutor. The app’s Smart Matching™ technology makes sure that your child is paired with the best tutor for their math needs, so that every tutoring session is personalized. Your child is connected with a tutor in under 60 seconds, and then they work together to solve the problem. The Yup app is designed by education experts to facilitate learning and problem-solving with messaging and a live digital whiteboard where tutors can draw, highlight key points, and add notes in real-time. Your child can have unlimited sessions with no time limits—sessions can last from minutes to several hours. All messages exchanged between the tutor and your child are recorded and available for your review on a personalized dashboard that also displays learning progress. Read more about Yup

Where does tutoring take place? k

Yup’s tutoring takes place on our secure mobile app which can be downloaded on a smartphone or tablet. In the app, Yup tutors and students collaborate to solve problems using a live digital whiteboard and secure messaging. Learn more about the Yup app

Who are Yup’s tutors? k

Yup’s tutors are the best of the best, and include current and former teachers, education professionals, and graduate students at top universities. All Yup tutors have extensive math experience and are rigorously screened for expertise. Only 5% of applicants become Yup tutors. Get to know our tutors

Is Yup safe? k

Safety is our number one concern and we never collect or share your child’s data. Unlike other online tutoring companies, Yup offers a safe and anonymous mobile interface. The Yup Family Portal gives you access to view all of your child’s tutoring sessions and progress. More about Yup Family Portal

How soon after buying Yup can my child start working with a tutor? k

After purchasing Yup, it takes less than five minutes to get started! After a plan is purchased and you provide your child’s device information, they will receive a text message with instructions to download the app and get set up. After getting set up, your child can immediately snap a photo of their first math problem or concept and connect to a tutor! Watch the video

What if I have multiple children I want to enroll on Yup? k

If you would like to enroll more than one child, please sign them up individually. Each child will need to have a separate account to ensure they receive personalized instruction from our tutors.

How can I see my child’s progress? k

After purchasing a plan, you will be directed to sign up for the Yup Family Portal. The Yup Family Portal gives you direct access to student tutoring sessions, progress, and support resources. You can also use your Yup Family Portal to adjust your account details. More about Yup Family Portal

Does Yup have a referral program? k

Yes! Yup members can earn a $50 credit when they refer Yup to their friends and family through the app. Referral codes are shared after enrollment is complete, and they can be accessed through the Yup Family Portal. More about Yup Family Portal

What math subjects does Yup cover? k

Yup’s tutors are experts in all K-12 math. They support tutoring for Early Math, Algebra, Pre-Algebra, Geometry, Trigonometry, Probability, Pre-Calculus, and Calculus AB. We know that some schools have different naming conventions for math classes, so we cover Integrated Math (Math 1, Math 2, Math 3) and all Common Core math. See all subjects covered

How can my child continue using Yup after their plan ends? k

Once your child’s plan ends they no longer have access to Yup. To regain access, please enroll them in a new plan.

Why are Yup plans unlimited? k

Every Yup plan offers unlimited access to math tutoring because we believe that there shouldn’t be a time limit to learning. Yup plans are unlimited so that students can learn on their own schedule and at their own pace!

Will my child actually learn using Yup? k

Yes! Yup’s expert tutors make sure that learning takes place by teaching according to our pedagogy, or teaching methods. To learn more about how Yup tutors facilitate real learning, visit our Teaching Methods page. Read about our teaching methods

Can my child use Yup to prepare for the SAT, SAT II, or the ACT? k

Yes! Many Yup students use the app to prepare for their standardized tests. Yup’s expert tutors are equipped to help your child with most SAT, SAT II, and ACT practice problems. See all subjects covered

How long is one month of my Yup Plan? k

One month of a Yup Plan is 30 days.

Can I cancel my Yup plan? k

Please email support@yup.com to cancel your plan. Plans for 3 and 12 months include a 2 week trial. You can cancel your plan within the 2 week trial to receive a refund. Cancellations requested outside of this period are subject to a $100 fee.


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